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Questions about an order, a product or a return? Send us a message and our team will get back to you.

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Our team replies to every message. Include your order number if you have one.

Quick answers

The questions we hear most.

What is the difference between open-box and refurbished?

Open-box units are unused with opened packaging. Refurbished units are tested, cleaned and repaired. Both are tested before they ship.

How fast will my order arrive?

Next-day delivery is available on in-stock items in the GTA and other major cities, and standard shipping applies nationwide. Free pickup is available at 16 locations across Canada. Shipping details.

Where is my order?

Use the tracking link in your shipping confirmation email, or contact us with your order number and we will send you an update. Track your order.